Our Commitment

At Getalot, we want you to love what you buy. If something isn’t quite right, we offer a simple and transparent returns process that aligns with leading global standards.

Return Eligibility

You may return most items within 7 days of delivery, provided they meet the following conditions:

• Item is unused, in original packaging, and includes all accessories.
• Apparel must be unworn, with tags intact.
• Electronics and hygiene-sensitive items must be sealed unless defective.
• Bundled items must be returned as complete sets.

Non-returnable items include:

• Perishable goods
• Personalized or custom-made products
• Digital downloads or subscriptions
• Items marked “Final Sale”

Return Process

1. Log your return via your Getalot account under “My Orders.”
2. Select reason for return and preferred resolution (refund, exchange, or store credit).
3. Print return label provided via email.
4. Package securely and drop off at a designated courier point or schedule a pickup.

Returns must be postmarked within 14 days of initiating the request.

Handling Fees

• First return per order: 30% of original price.
• Subsequent returns 30% of original price.
• Oversized or heavy items: 30% of original price.
• Returns due to buyer’s remorse (e.g., changed mind): 30% of original price.
• 30% of original price. Fees apply for defective, damaged, or incorrect items.

Refunds & Timelines

• Refunds are issued to the original payment method or as Getalot store credit.
• Processing begins once the item passes inspection.
• Typical refund timeline: Up to 14 business days .
• Instant refunds are not offered.

Exchanges

• Size or color exchanges are available within 7 days.
• Subject to stock availability.
• 30% of original price handling fee applies.

Mistaken or Incorrect Returns

Please ensure the correct item is returned. Incorrect items may be disposed of and are not eligible for compensation.